Enterprise Operations Workforce Management Professional

hace 19 horas


San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

Kyndryl is at the forefront of progress, dedicated to helping businesses and people grow strong. Our team designs, builds, manages, and modernizes mission-critical technology systems that the world depends on every day.

We're a company that pushes ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.

This role is part of our Workforce Management team, supporting North America contracts. You will be responsible for day-to-day management of resource demand, interacting with stakeholders to validate requirements and adjust demand accordingly.

Effective use of WFM tools is crucial in managing and controlling demand on a day-to-day basis. Your ability to work under pressure, prioritize tasks, and provide timely solutions will make you an asset to our team.

We're looking for a self-starter with excellent time management and prioritization skills. Intermediate Microsoft Office proficiency and advanced English language skills are a must. Good communication skills, both verbal and written, are essential in frequent interactions with partners, APs, and Sr. Management.

A good negotiator who can obtain agreements with stakeholders and counterparts is what we need. Experience working on client projects or minimum 3 years of direct customer service experience is a plus.

We value diversity and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

This role is a Full-Time position with no travel required. If you're passionate about workforce management and eager to grow with our company, we'd love to hear from you.



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