Workforce Management Optimization Specialist
hace 4 días
About the Bosch Group
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, the company develops innovative service solutions in areas such as Mobility, Monitoring, and Customer Experience.
Our team consists of around 9,000 associates at 27 locations worldwide, supporting national and international customers across more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
About the Job
We are seeking a highly skilled Workforce Management Optimization Specialist to join our team. As an integral part of our Operations team, you will be responsible for ensuring daily service levels in all Operational Units by closely collaborating with local leadership.
Your primary goal will be to ensure the effective use of our workforce against key performance metrics. This involves analyzing site head count numbers, identifying training needs or offline activities, placing new hire associates, and streamlining team shift bid processes.
In addition to these responsibilities, you will be required to report on Service Level KPIs and provide timely, accurate, and relevant reporting to support business processes. You will also be responsible for reviewing, prioritizing, streamlining, and automating existing operational reporting to ensure reports provide high value with minimal manual effort.
Key Responsibilities
- Reporting and analysis of site head count numbers
- Identification of training needs or offline activities
- Placement of new hire associates
- Team shift bid processes
- Reporting of Service Level KPIs
- Provision of timely, accurate, and relevant reporting
- Review, prioritize, streamline, and automate existing operational reporting
Qualifications and Requirements
To succeed in this role, you will need to possess advanced skills in Microsoft Office (Word, Excel, PowerPoint) and have excellent teamwork, assertive communication, accountability, and medium-level Excel knowledge. Additionally, you should hold an Advanced degree in Industrial Engineering or a technical high school diploma from an Executive for Service Centers program.
A strong English language proficiency level B2+/C1 is essential for this position. If you are a driven individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
Estimated Salary: $55,000 - $65,000 per annum
-
Workforce Optimization Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout IBM">As a global leader in technology and consulting, IBM is dedicated to creating innovative solutions that transform industries and improve lives. With a rich history dating back to 1911, we have evolved into a cutting-edge organization that harnesses the power of AI, quantum computing, and blockchain to drive progress.">Your Role and...
-
Workforce Performance Optimization Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Tebra A tiempo completoUnlock Operational Efficiency with TebraWe are seeking a highly skilled Workforce Performance Optimization Specialist to join our team at Tebra. As a key member of our operations team, you will play a critical role in ensuring seamless customer experiences and driving business growth.About the RoleMonitor and analyze real-time performance metrics to identify...
-
Workforce Optimization Specialist
hace 17 horas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**About Bosch Service Solutions**Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging the latest technology and the Internet of Things, we develop integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.With over 9,000...
-
Workforce Management Specialist
hace 17 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock the Power of DataExperian is a global information services company, empowering consumers and businesses to thrive.We are committed to creating a better tomorrow through innovative data solutions.About ExperianA leader in data-driven decision-making, Experian helps organizations unlock their full potential.We take pride in our work, fostering a culture...
-
Workforce Optimization Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction to IBM Services**We are a team of business, strategy and technology consultants dedicated to designing, building and running foundational systems and services that form the backbone of the world's economy.Our clients rely on us to reimagine and reinvent through technology, leveraging our outcome-focused methodologies, industry-leading...
-
Supply Chain Optimization Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Hpe A tiempo completoJob DescriptionWe are seeking a highly skilled Supply Chain Optimization Specialist to join our team at HPE.About the Role:The Supply Chain Optimization Specialist will work closely with Regional Material Management teams, Supply Planning, and Commodity leads to define material allocations based on operational and execution criteria. This role is responsible...
-
Workforce Management Support and Development Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction to IBM Services**Ibm, a pioneer in technology innovation, is committed to creating a diverse environment where talented individuals can thrive. As a Workforce Management Support and Development Specialist, you will be part of a dynamic team that designs, builds, and runs foundational systems and services for the world's leading...
-
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Overview:Bosch Service Solutions is a global leader in Business Process Outsourcing, providing innovative service solutions to complex business processes and services. Leveraging the latest technology and IoT capabilities, our division delivers integrated and tailored services in Mobility, Monitoring, and Customer Experience.Job Description:We are...
-
Real Estate Portfolio Optimization Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica World Business Lenders, Llc A tiempo completoWorld Business Lenders, LLC is a U.S.-based company with a 100% remote workforce, offering general purpose short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States.This contract/consultant position requires excellent oral and written command of the English language. Resumes must be submitted in...
-
Business Continuity and Process Optimization Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo**About the Role**We are seeking a highly skilled Business Continuity and Process Optimization Specialist to join our team at Infotree Global Solutions.This is a full-time position offering a competitive salary of $112,500 per month.As a Business Continuity and Process Optimization Specialist, you will be responsible for ensuring the smooth operation of our...
-
Office Space Optimization Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Jll A tiempo completoAbout the RoleWe're seeking a skilled Office Space Optimization Specialist to join our team at JLL.
-
Senior Workforce Management Professional
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock the Power of Data with ExperianWe are an innovative company that utilizes data to drive opportunities for consumers, businesses, and society.About the Role:As a Senior Workforce Management Professional at Experian, you will play a critical part in driving business success through strategic workforce planning. Your expertise will be crucial in...
-
Workforce Planning Business Intelligence Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoTransforming smiles and changing lives is at the heart of Align Technology. We believe that a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of...
-
Chief Cost Optimization Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian, a leading global information services company, is seeking an experienced Finance Manager to join its team as a Chief Cost Optimization Specialist. This role will be responsible for leading the costing and allocation production process for Experian IT Services (EITS), ensuring accurate technology service costs and high-quality management...
-
Operations Optimization Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob Summary\We are seeking an Operations Optimization Specialist to join our team at Hewlett Packard. This role will be responsible for executing strategic plans to improve and optimize business processes and capabilities.\Key Responsibilities\\Support the execution of strategic plans for the improvement and optimization of business processes and...
-
Strategic Workforce Planning Specialist
hace 3 meses
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Enterprise Workforce Management team at Citi is responsible for driving the company's transformation efforts around staffing and skill adequacy, as well as organization design. This is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan...
-
Process Optimization and Innovation Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we are committed to unlocking the power of data to create more opportunities for consumers, businesses, and society. As a key member of our sales operations team, you will play a critical role in improving the integration of business processes within our instance of Salesforce and other systems.This exciting opportunity is designed for an...
-
Workforce Management Assistant
hace 3 meses
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Bosch Service Solutions Overview**Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer...
-
Supply Chain Optimization Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Prysmian Group A tiempo completo**Job Overview**Prysmian Group is seeking a highly skilled Supply Chain Optimization Specialist to join our team in Heredia, Costa Rica. This role will focus on ensuring the efficient management of inventory levels, guaranteeing adequate material for production objectives.**Responsibilities:**Develop and implement strategies to optimize inventory control...
-
Data Process Optimization Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoAt Moody's, we foster a culture of innovation and collaboration, where talented individuals come together to drive success. As a Data Process Optimization Specialist, you will play a crucial role in identifying opportunities for improvement and driving process enhancements that enhance efficiency, accuracy, and scalability.**Key Responsibilities**Data...