Payment Transaction Specialist

hace 2 semanas


San José, San José, Costa Rica Trevipay A tiempo completo

Job Responsibilities

  • Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
  • Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
  • Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices
  • Issue refunds when funds cannot be applied as remitted
  • Provide excellent service to both internal and external customers

Key Competencies

The ideal candidate will demonstrate:

  • Ability to work both independently and as part of a larger, interdependent team
  • Strong oral and written communication skills
  • Analytical & critical-thinking skills to resolve challenges independently
  • Good judgment & decision-making skills
  • Ethical behavior & trustworthiness
  • Strong math and accounting skills
  • Proficiency with Microsoft Office products (Excel, Word, Outlook)


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