Transaction Processing Specialist
hace 2 semanas
As a Transaction Processing Specialist with Convera, you will be responsible for facilitating effective identification and resolution of customer and banking partner inquiries to payment transactions. Your primary focus will be on building and maintaining relationships with key internal and external stakeholders to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are adhered to.
The ideal candidate will have strong analytical skills, excellent communication abilities, and the ability to navigate complex financial systems. You will work closely with our banking partners and internal customers to resolve payment issues in a timely and efficient manner.
Main Responsibilities:
- Resolve multi-channel payment queries and provide immediate answers when possible
- Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLAs
- Identify Time/Rate critical buybacks/reissues and action with urgency to limit potential loss to WUBS or our customer
- Ensure appropriate accounting proof is present prior to actioning any repurchase request
- Act as the bridge between our banking partners and internal customers both in writing and verbally as required
- Communicate frequently with the correspondent bank network to help resolve payment investigations
- Ability to navigate a computerized data entry system, good knowledge of internal systems
- Advanced ability to read and interpret bank messages
- Advanced mathematical ability
- Good knowledge of local and international payment methods
- Good knowledge of FX markets and commercial awareness
- Ability to update process documents and Standard Work Sheets
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders
- Excellent written and verbal communication skills in the English language
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