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Financial Transaction Investigator
hace 3 semanas
We are seeking a highly skilled Financial Transaction Investigator to join our team. As a key member of our operations department, you will be responsible for identifying and resolving customer and banking partner inquiries related to payment transactions.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to build strong relationships with internal stakeholders and external banking partners. You will also have the ability to navigate complex data entry systems and possess advanced knowledge of bank messages.
In this role, you will be responsible for:
- IDentifying time/rate critical buybacks/reissues and taking prompt action to minimize potential loss
- Ensuring appropriate accounting proof is present before taking any repurchase request
- Serving as a bridge between banking partners and internal customers through effective communication
- Initiating the proper bank message to resolve payment breaks, including amendments, recalls, tracers, and bank charges inquiry
- Communicating regularly with correspondent bank networks to resolve payment investigations
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers, helping them capture more value with every transaction.
We serve over 30,000 customers, ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding place to work.
This is an exciting time for our organization as we build our team with growth-minded, results-oriented individuals who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity and seek and celebrate people from different backgrounds, lifestyles, and unique points of view.
We offer a range of competitive benefits and perks, including market-competitive monthly gross salary, opportunity to earn an annual bonus, great career growth and development opportunities, generous insurance, hybrid mode, paid holidays, time-off, and leave policies for life events, paid volunteering opportunities, and a morning shift.
