Banking Payments Investigator

hace 22 horas


San José, Costa Rica Convera A tiempo completo

**Banking Payments Investigator**

We have an exciting opportunity for a Banking Payments Investigator to join Convera
**About Us**

We are the largest non-bank B2B cross-border payments company in the world.
Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
**Your role**

Your duties will include the following:

- Identify payment related issues and provide quality customer service in order to facilitate effective identification and resolution of customer and banking enquiries.
- Tracking and reporting on daily investigations related activity and keep Salesforce queue up to date
- Acknowledge all inquiries same day of receipt.
- Actively identify, escalate and reduce recurring client inquires.
- Provide support to Treasury and Settlement Accounting team members to resolve queries and/or facilitate customer transactions.
- Manage and respond to a large volume of payment investigations.
- Knowing when to escalate difficult or time-consuming inquires to manager.
- Involve other teams in payment related issues when necessary (e.g.
Compliance, AR, Client Credits etc.).
**You'll ideally have the following**:

- At least 1 year experience within the financial services industry.
- Ability to multitask, work accurately and independently to process large volumes of inquiries within defined timelines.
- Proven ability to maintain high level of confidentiality.
- Strong computer skills.
- Demonstrated strong work ethic.
- Strong time management and organizational skills.
- Problem solving and decision making skills - mathematical and analytical ability preferred.
- Fluency in English (essential)

**Join us, and let's move money simply, securely, smartly**

**Job Types**: Full-time, Permanent

**Salary**: ¢9,000,000.00 - ¢16,000,000.00 per year

Application Question(s):

- Are you fluent in English?



  • San José, Costa Rica Convera A tiempo completo

    Banking Payments InvestigatorWe have an exciting opportunity for a Banking Payments Investigator to join Convera!About UsWe are the largest non-bank B2B cross-border payments company in the world.Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to...


  • San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **About Western Union**We are a global leader in the financial services industry, striving to make financial services accessible to humans everywhere. Our diverse team of over 8,000 employees serves 200 countries and territories, reaching customers around the globe.At Western Union, we design easy-to-use products and services for our digital and physical...


  • San José, San José, Costa Rica Convera A tiempo completo

    Company OverviewAt Convera, we are a leading non-bank B2B cross-border payments company serving over 30,000 customers worldwide.Job DescriptionAs a Banking Payments Investigator with our Santa Ana office, you will play a vital role in facilitating the identification and resolution of customer and banking partner inquiries related to payment transactions.The...


  • San José, San José, Costa Rica Convera A tiempo completo

    About ConveraWe are a global leader in cross-border payments, leveraging decades of expertise and technology to deliver smarter money movements. Our solutions help businesses capture more value with every transaction.As the largest non-bank B2B cross-border payments company worldwide, we serve over 30,000 customers across industries. We're passionate about...

  • Payments Team Leader

    hace 1 día


    San José, Costa Rica Convera A tiempo completo

    Payments Team Leader(Shift pattern - Sunday to Thursday - 3pm to 10pm)We have an exciting vacancy for a Team Leader to join our Payment Processing function at Convera!About UsWe are the largest non-bank B2B cross-border payments company in the world.Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led...

  • Payments Associate

    hace 22 horas


    San José, Costa Rica Western Union A tiempo completo

    **Payments Associate - **Santa Ana, Costa Rica**Are you looking to build a career in the financial services sector?Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better?Join Western Union as a Payments Associate.**Motivated by our values: purpose driven, globally minded, and...

  • Payments Associate

    hace 4 horas


    San José, Costa Rica Western Union A tiempo completo

    **Payments Associate- Santa Ana, Costa Rica**:**Have you got what it takes to help us realize our vision of being one of the world's largest FinTech companies?**Are you ready to join a team in a global company where you will be involved in advanced projects of the digital payments processes?Join Western Union as a Payments Associate.**:**Motivated by our...


  • San José, Costa Rica Western Union A tiempo completo

    **Manager, Digital Banking Operations** - Santa Ana, Costa Rica**Are you ready to join a growing Decision Sciences team in a global company that customers depend on to prevent fraudulent transactions?Do you enjoy using hard data and metrics to back up assumptions?Join Western Union as Manager, Digital Banking Operations.**Western Union powers your...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Western Union is a FinTech leader that empowers families, businesses, and individuals to move money with ease.We're a team of over 8,000 people spanning 200 countries and territories, driven by our values of purpose, global mindset, and trustworthiness. Our mission is to improve financial services for all, making money move better.Our Team:We're seeking a...


  • San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, San José, Costa Rica Temenos A tiempo completo

    About TemenosTemenos empowers the banking sector by creating opportunities for billions of people and businesses worldwide. Our 7500+ passionate employees are dedicated to making banking better, together. We serve over 3000 banks from the largest to community banks in more than 150 countries. We collaborate with clients to build innovative banking services...


  • San José, Costa Rica Convera A tiempo completo

    JOB PROFILEFORMJob Information**Job Title**: Banking Payments Investigator Compensation Grade: Grade 7**Department**: Global Client Services Job Code: 7239**Job Family Group**: Operations Job Family: WUBS Operations**Work Location**: Global TBC Management Level: All Other Positions**Reports To**: Team Leader, Client Service Investigations...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a key member of our team at Convera, you will be responsible for ensuring seamless payment transactions and resolving customer inquiries in a timely manner.The role requires strong relationship-building skills with internal and external stakeholders to maintain high standards of service delivery and meet client expectations.Your primary responsibilities...


  • San José, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing Operations - **Santa Ana, Costa Rica**Think you can keep operations ticking while motivating your team?How about offering up your skills in a global business that is committed to moving money for better?Join Western Union as a Specialist, Payment Processing Operations.**Motivated by our values: purpose driven, globally...