Client Services Investigator
hace 1 semana
As a Client Services Investigator (Evening shift) with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries related to payment transactions.
The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative duties are managed and resolved in accordance with client's expectations.
**You will be responsible for**:
- Resolve multi-channel payment queries, providing as immediate answers were possible and referring to banking partners when necessary
- Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLAs
- Identify Time/Rate critical buybacks/reissues and action with urgency to limit potential loss to WUBS or our customer
- Ensure appropriate accounting proof is present prior to actioning any repurchase request.
- Act as the bridge between our banking partners and internal customers both in writing and verbally as required
- Identify and initiate the proper bank message to resolve payment breaks.
Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to Compliance RFI
- Communicate frequently the with correspondent bank network to help resolve sometimes complex payment investigations.
- Support the Investigation and Recovery of Fraudulent Payments
- Ability to navigate a computerized data entry system, good knowledge of internal systems
- Advanced ability to read and interpret bank messages
- Advanced mathematical ability
- Good knowledge of local and international payment methods
- Good knowledge of FX markets and commercial awareness
- Ability to update process documents and Standard Work Sheets
- High degree of accuracy and attention to details
- High degree of self-motivation
- Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders
- Excellent written and verbal communication skills in the English language
- Advanced problem solving
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world.
Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work.
This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view.
We want to work with the best people and ensure we foster a culture of inclusion and belonging.
-
Banking Payments Investigator
hace 4 semanas
San José, San José, Costa Rica Convera A tiempo completoBanking Payments InvestigatorWe have an exciting opportunity for a Banking Payments Investigator to join ConveraAbout UsWe are the largest non-bank B2B cross-border payments company in the world.Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our...
-
Associate - Procurement Services
hace 4 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany Description**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Financial Engineer-Client Services
hace 3 semanas
San José, San José, Costa Rica Zm Financial Systems A tiempo completoCollaboration = InnovationOne leads to the other.At Moody's, we believe good teamwork gives us an edge.We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges.Join us and let's move the world forward together.Department- We strive to be a world-class sales organization with our customers' needs at the centre of...
-
Invest Spec, Payment Risk Operations
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo6+ months of customer service experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Speak, write, and read fluently in English- Bachelors DegreeAre you looking for something a little different?Are you intuitive by nature?Do you have a nose for finding the truth?Do you want to work on something that matters?We are...
-
Client Services Analyst Sr
hace 4 semanas
San José, San José, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...
-
Specialist, Client Support, Level I
hace 4 semanas
San José, San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
Risk Analyst, Payment Risk Mining Analytics
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoExperience using data and metrics to draw business insights- Advanced SQL experience- Bachelor's degree in analytical field (e,g: Mathematics, Computer Science) or equivalent experience- 2+ years analytical field experience- Experience with reporting and Data Visualization tools such as Quicksight / Tableau / Power BI or other BI packagesHave you ever...
-
Business Services Manager
hace 1 semana
San José, San José, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.We are currently seeking a dynamic individual for the role of Business Services Manager to join our team:**Location**: Heredia, Costa Rica.**Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.**Work model**: Hybrid.**Contract Type**: Indefinite-termThis leadership role is positioned within a JLL...
-
Immigration Client Service
hace 2 semanas
San José, San José, Costa Rica Outlier Legal Services A tiempo completoOur mission is to help people from around the globe achieve their dreams.From moving to a new country, to starting a business, to buying a dream home, we guide diverse people to go beyond their comfort zone.**Responsibilities and Duties**:- Build trust with the client through face-to-face meetings and calls with clients.- Coordinate and advise the applicant...
-
Experience Services Manager
hace 4 semanas
San José, San José, Costa Rica Jll A tiempo completoAbout JLL- We're JLL—a leading professional services and investment management firm specializing in real estate.We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.As a global Fortune 500 company, we also have an inherent...
-
Client Success
hace 2 semanas
San José, San José, Costa Rica Angel Host A tiempo completo**We're hiring**We're Angel Host, a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market.With Angel Host taking care of pricing, reservations, channel marketing and guest services, our clients get to focus on growth while increasing the performance...
-
Project Manager
hace 3 semanas
San José, San José, Costa Rica Clario A tiempo completoOverview:**Clario.** The Best of ERT & Bioclinica.Join Clario's San Jose, Costa Rica team as a **Project Manager** and support Cardiac Safety clinical trials.Our CS Project Manager is responsible for directing/managing services for client projects to assure high quality, on-time and on-budget services while promoting excellent customer service.- Clario...
-
Client Service Director
hace 3 semanas
San José, San José, Costa Rica Tmf (Thailand) Limited A tiempo completoAbout TMF GroupTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.We provide legal, financial and employee administration through TMF Group's teams in 120 offices.Key ResponsibilitiesDevelopment of an ongoing commercial and operational relationship with existing clients that ensures...
-
Mid Cloud Services Engineer
hace 2 semanas
San José, San José, Costa Rica Ex2 Outcoding A tiempo completo**We are looking for **Cloud Services Engineer****What you'll need to be successful**:- Required 1- 2+ years of experience with AWS- Required 4+ years of direct experience working with enterprise software- Experience configuring SSO authentication mechanisms like OpenID, SAML, Kerberos, etc.- Experience with both Windows and Linux platforms- Knowledge of...
-
Customer Success Manager, Strategic Account Services
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo***NOT A PEOPLE MANAGER, THIS IS AN INDIVIDUAL CONTRIBUTOR ROLE*** The Strategic Account Services (SAS) organization is seeking a Customer Success Manager for our Time Bound Account Management team (TBAM) to shape the future of the program.The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store,...
-
Specialist, Payment Processing Operations
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Specialist, Payment Processing Operations - **Santa Ana, Costa Rica**Think you can keep operations ticking while motivating your team?How about offering up your skills in a global business that is committed to moving money for better?Join Western Union as a Specialist, Payment Processing Operations.**Motivated by our values: purpose driven, globally...
-
Client Support Specialist
hace 3 semanas
San José, San José, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...
-
Data Engineering Consultant, Advisors Client
hace 2 semanas
San José, San José, Costa Rica Mastercard A tiempo completoOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.Our...
-
Account Manager
hace 3 semanas
San José, San José, Costa Rica Iws Services A tiempo completo_**IWS Services**_Empresa líder en tecnologías de la información (TI) enfocada en facilitar el uso de sistemas y comunicación en las empresas mediante la aplicación de nuevas tecnologías, esta en busca de personas comprometidas y proactivas para la siguiente vacante:- **Account Manager (TI)**_**_Requisitos: _**- Experiência mínima de 1 año en ventas...
-
Client Support Specialist
hace 4 semanas
San José, San José, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...