Order To Cash Operations Specialist

hace 3 días


San José, San José, Costa Rica Pfizer A tiempo completo

About Pfizer

Pfizer is a leading global pharmaceutical company committed to delivering innovative medicines and treatments that improve lives.

Role Overview

This role plays a critical part in the Order to Cash process, ensuring timely collection of 3rd party receivables and effective resolution of customer disputes.

Key Responsibilities

  • Analyze Accounts Receivable (AR) falling due and delinquent account balances to prevent payment delays.
  • Coordinate with internal teams to resolve customer account issues and implement collection strategies.
  • Process refunds, obtain approvals, and confirm transactions accurately.
  • Contribute to AR Key Performance Indicator (KPI) reporting and analysis to optimize AR ledger performance.
  • Investigate and support resolution of open disputes, working closely with customers and internal stakeholders.
  • Communicate effectively with peers and management regarding work tasks, deadlines, and progress.
  • Manage and resolve escalations promptly, ensuring proper management oversight when necessary.
  • Maintain accurate receipt records, files, and documentation in an organized manner.
  • Share audit documentation to support SAP PC control performance and internal/external audit programs.
  • Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements.

Requirements

  • Degree in Finance, Economics, or Accounting preferred.
  • Experience in Accounts Receivable and/or broader Order to Cash function preferred.
  • Ability to work in a high-performing team environment.
  • Strong interpersonal skills and ability to communicate with diverse groups and individuals.
  • Demonstrated ability to work independently.
  • Strong verbal and written communication skills.
  • Experience working in cross-functional and multi-cultural teams an advantage.
  • Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues.
  • Experience with financial shared services preferred.
  • Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required.
  • SAP ERP system experience preferred including FSCM Collections and Dispute Mgt.

Work Environment

This role will be performed remotely.

EEO Statement

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.


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