Order Management Coordinator

hace 4 días


San José, San José, Costa Rica Emerson A tiempo completo
Job Description:

We are seeking a highly skilled Order Management Specialist I to join our team at Emerson. This role is responsible for ensuring the smooth execution of customer orders from receipt to delivery.

Key Responsibilities:
- Review and verify customer purchase orders in our business systems, ensuring accuracy and completeness.
- Collaborate with internal teams, including sales, factories, and quote-to-cash teams, to resolve order issues and collect missing information.
- Proactively communicate with customers through various channels, providing timely updates on order status and any potential delays or concerns.
- Analyze order data to identify trends and areas for improvement, enabling informed decision-making and efficient order processing.
- Maintain accurate and up-to-date customer information in our systems and other databases, ensuring compliance with regulations and company standards.

Requirements:
- Strong analytical and problem-solving skills, with ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with experience working with customers and internal stakeholders.
- Ability to multitask, prioritize, and manage multiple orders simultaneously, meeting tight deadlines and quality standards.
- Proficiency in using software applications and systems, with ability to learn new technologies quickly.

What We Offer:
- Competitive compensation package, including salary and benefits.
- Opportunities for professional growth and development, with training and certification programs available.
- Collaborative and dynamic work environment, with a focus on teamwork and mutual respect.
- Recognition and rewards for outstanding performance and contributions.

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