Patient Service Solutions Coordinator

hace 2 días


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo
Job Overview

Solventum is a pioneering company that enables better, smarter, safer healthcare to improve lives. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.

We are seeking a Patient Service Solutions Coordinator to join our team. As a key member of our Patient Contact Team, you will play a vital role in ensuring the seamless return of rental units from patients/customers within 60 days of discharge.

Key Responsibilities
  • Complete outbound dialer calls and handle inbound calls to obtain the return of rental units
  • Perform welcome calls and identify additional contact numbers when necessary
  • Coordinate with internal and external customers for return and research by reviewing all order notes, documents on file, previous orders, and internet searches
  • Enter detailed order notes documenting course of action taken in multiple systems and maintain their assigned worklist in a timely and efficient manner
Requirements
  • Bachelor's Degree or higher AND 1 year of Customer Service Experience
  • High School Diploma/GED from AND 1 year of Customer Service Experience
  • Capable of multitasking and toggling through 4-5 different systems (dual screens)
  • Strong typing skills and ability to convey a positive customer service and team-oriented attitude
  • Ability to operate independently without close supervision and maintain confidentiality and exercise discretion in all business dealings
Work Environment

Our Patient Service Solutions Coordinator will work remotely, with flexible schedule options available Tuesday to Saturday 7:00 am-4:00 pm. This role requires constant computer and phone usage (over 99%), including repeated computer keyboarding.

What We Offer

Solventum offers competitive pay and benefits, regularly benchmarked with other companies comparable in size and scope. We prioritize employee well-being and offer various programs to support physical and financial health. Our commitment to diversity and inclusion means that we do not discriminate against applicants based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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