Account Resolution Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Torran Talent A tiempo completo
Overview

Torran Talent seeks a highly skilled Collections Agent to join our team. This role is responsible for resolving customer issues and finding the best solution for each case.

Key Responsibilities:
  • Negotiate payment terms/arrangements with customers when necessary.
  • Review account status/information thoroughly to understand customer inquiries or needs.
  • Respond to customer inquiries/needs and decide on the most suitable solution if applicable.
  • Recommend appropriate solutions, products, and/or alternative options to resolve customer inquiries/needs if applicable.
  • Overcome consumer objections and refer complaints immediately to the relevant department.
Requirements:

To succeed in this role, you will need to have excellent communication skills, a strong attention to detail, and the ability to work well under pressure. You should also be able to negotiate effectively and provide exceptional customer service.

Benefits:

We offer a competitive salary of at least $4,500 per month, as well as opportunities for professional growth and development.



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