Medical Claims Resolution Specialist

hace 14 horas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
Job Description

The Medical Claims Resolution Specialist will be responsible for reviewing post-discharge prebill accounts without authorization, ALOS versus authorized days variances, and other discrepancies that may result in account denial by the payor.

They will communicate with third-party payors to resolve discrepancies prior to billing, accurately documenting all communications and actions taken on the account according to policies and procedures.

The ideal candidate will escalate medical review requests and/or denial activities to the Prebill Denials Nurse as needed.

Key Responsibilities
  • Work prebill accounts imported into the PDU Tool efficiently and effectively on a daily basis to resolve accounts with 'no auth numbers' and ALOS vs. authorized days variances
  • Work assigned accounts in eRequest to resolve outstanding issues
  • Report insurance denial trends identified during daily operational assignments
  • Identify problem accounts and escalate as appropriate
  • Contact facilities, physicians' offices, and/or insurance companies to resolve denials/appeals

Additional responsibilities include adhering to time and attendance policies, following all policies and procedures, participating in ongoing education and training, establishing and maintaining relationships with customers, and seeking assistance from immediate supervisors when needed.

Required Skills and Qualifications

The successful candidate will possess strong communication skills, both verbal and written, including proper punctuation, correct spelling, and the ability to transcribe accurately.

They will also demonstrate excellent customer orientation, interpersonal skills, and knowledge of organizational policies, procedures, and systems.

Additionally, they will have basic skills, including the ability to organize, perform, and track multiple tasks accurately in short timeframes, adaptability, analytical and problem-solving ability, attention to detail, and the ability to perform basic mathematical calculations, balance, and reconcile figures.

A high school diploma and one year of CS and Back Office experience are required, while experience in appeals, denials, managed care, verifications/notification, and precertification is preferred.



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