Applications Support Expert

hace 3 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo
About the Role
Citi's Applications Support team is looking for a skilled and experienced Support Analyst to join our team. In this role, you will be responsible for providing technical and business support to users of our applications.

Key Responsibilities:

  • Provide technical and business support to users of Citi Applications.
  • Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Develop a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participate in disaster recovery testing.

Qualifications:

  • 2+ years of hands on experience in UNIX/LINUX, SQL (Oracle or MS SQL or Sybase), Job scheduling tools (Autosys etc.), EAI technologies - MQ, Connect Direct etc., Ticket tool -(ServiceNow, Infoman, HEAT), monitoring tool - (ITRS, AppD).
  • Bachelor's/University degree or equivalent experience.
  • Good knowledge of the business and its technology strategy.
  • Consistently demonstrates clear and concise written and verbal communication skills.


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