Applications Support Expert
hace 3 días
Citi's Applications Support team is looking for a skilled and experienced Support Analyst to join our team. In this role, you will be responsible for providing technical and business support to users of our applications.
Key Responsibilities:
- Provide technical and business support to users of Citi Applications.
- Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participate in disaster recovery testing.
Qualifications:
- 2+ years of hands on experience in UNIX/LINUX, SQL (Oracle or MS SQL or Sybase), Job scheduling tools (Autosys etc.), EAI technologies - MQ, Connect Direct etc., Ticket tool -(ServiceNow, Infoman, HEAT), monitoring tool - (ITRS, AppD).
- Bachelor's/University degree or equivalent experience.
- Good knowledge of the business and its technology strategy.
- Consistently demonstrates clear and concise written and verbal communication skills.
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