Applications Maintenance Professional

hace 5 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi is seeking a skilled Applications Maintenance Professional to join our team. In this role, you will be responsible for providing technical and business support to users of Citi applications, utilizing your understanding of apps support procedures and concepts to field issues and queries from stakeholders.

The successful applicant will have strong experience in system analysis, knowledge of problem management tools, and the ability to communicate effectively with stakeholders. They will also develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

This role requires active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. You will act as a liaison between users/traders, internal technology groups, vendors, and ensure that resolution is provided according to Citi's standards and there is timely notification to customers.

Key qualifications include:

  • Strong experience in System Analysis (2-5 years)
  • Knowledge/experience of problem Management Tools
  • Knowledge of issue tracking and reporting using tools
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor's/University degree in information technology
  • English level B2 or higher

This is a full-time position within the Technology job family, specifically within Applications Support. Citi is committed to diversity and inclusion, and we welcome applications from qualified candidates.



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