Customer Experience Transformation Lead

hace 1 semana


San José, San José, Costa Rica Splunk Inc A tiempo completo

About Our Company

Splunk Inc. is committed to building a safer and more resilient digital world. Our unified security and observability platform empowers our customers to achieve this goal.

Our Vision

We envision a future where technology and human capabilities converge to create a better world. As a part of the CSX Team at Splunk, you will contribute to shaping this vision by driving organizational adaptability and transformation.

Your Responsibilities

  • Design and implement change management strategies that drive business outcomes
  • Collaborate with cross-functional teams to assess the impact of change on various segments of the organization
  • Develop and evaluate comprehensive change management plans
  • Identify potential risks and develop mitigation strategies
  • Anticipate and address resistance to change proactively
  • Collaborate with CSX Technical Writers to ensure consistent messaging
  • Define clear success metrics for evaluating change management efforts
  • Provide timely updates to management and project teams
  • Offer coaching sessions to CSX Managers on managing change

Your Qualifications



  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job Summary">We're seeking an experienced Business Program Manager to lead the development and execution of the Support for Mission Critical (SfMC) commercial offer. As a key member of the Experience Strategy, Services, and Operations (ESSO) organization, you will be responsible for driving the successful execution of the business strategy for the offer,...


  • San José, San José, Costa Rica Wework A tiempo completo

    We're Looking for a Customer Experience LeadWeWork is seeking a highly motivated and experienced individual to join our community team as a Community Lead.In this role, you will be responsible for delivering an exceptional customer experience at our WeWork location.You will develop and implement strategies to enhance membership engagement and retention,...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Imagineer Customer ExperienceOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las cuentas. Desarrollar la relación con los clientes/industria asignados, desde los departamentos de mercadeo, ventas y...


  • San José, San José, Costa Rica Servicenow A tiempo completo

    **Empower Customer Success and Growth**We are looking for an experienced Customer Success Director to lead our Success Center team in delivering exceptional customer experiences across our digital, commercial, and mid-market customers.The ideal candidate will be responsible for developing strong executive relationships, executing customer success strategies,...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Información del EmpleoOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.">Descripción del TrabajoDesarrollar la relación con los clientes/industria asignados, desde los...

  • Ejecutivo De Ventas

    hace 3 días


    San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Oportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...


  • San José, San José, Costa Rica Scalelab Inc A tiempo completo

    Role Overview:As Virtual Customer Experience Lead, you will be responsible for designing and delivering exceptional customer experiences that meet and exceed client expectations. Your primary objective will be to create a customer-centric culture within our organization, fostering a deep understanding of customer needs and preferences.Key responsibilities...


  • San José, San José, Costa Rica Fullstack Labs A tiempo completo

    Company OverviewFullStack Labs is a leading software consultancy in the Americas, renowned for helping top organizations build high-performing distributed teams and deliver transformational digital solutions.We pride ourselves on being an employee-first company, focusing on creating a positive, respectful, and supportive work environment that empowers...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Summary:This role is part of the Program Management team with a key focus on Customer Experience within the Joining Amazon Journey teams.">Serves as the main POC for Engagement Leaders and customers in the creation of intakes from the business.Leads and schedules the global GEMBA for their specific customer group.Main Responsibilities:Key Job...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About Us: At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our values of respect, integrity, and accountability guide our actions, and we strive to create a culture of inclusion where everyone can thrive at work and beyond.The Job: As a Technical Support Lead, you will be a trusted advisor to our...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft Corporation is revolutionizing the way we interact with technology, and our Customer Success Engineering team is at the forefront of this transformation. We're seeking experienced engineers to join our ranks, focusing on designing and developing scalable, high-performance services based on Azure cloud technologies.Key Responsibilities:As a member...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Perfil del CandidatoNecesitamos un profesional experimentado en marketing y ventas que sepa diseñar e implementar estrategias de marketing efectivas. El candidato debe tener experiencia en atención de cuentas estratégicas (ventas superiores a $25M anuales, más de 100 personas y con presencia en múltiples países).">Cualificaciones RequeridasEl Consultor...


  • San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    We are looking for a skilled professional to lead the implementation of Salesforce solutions at Kimberly Clark. As a Project Lead for Salesforce Transformation, you will play a key role in shaping our digital strategy and driving business growth.Your primary responsibilities will include evaluating our current tools and processes, identifying areas for...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the Role">">We're seeking an experienced Cloud Solution Architect to join our Digital Cloud Acquisition team, responsible for driving growth for Microsoft by helping customers realize the value of the Microsoft Cloud.This is an exciting opportunity to work with a world-class connected sales and marketing platform, leveraging marketing insights to drive...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    **About the Role:**The Digital Transformation Consultant will be responsible for providing technical leadership and strategic input to drive business growth and customer success. This role requires a strong understanding of digital transformation principles, cloud technologies, and industry trends.Key Responsibilities:Shares competitive insights from...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionAs a key member of the Microsoft Customer Experience and Success organization, you will play a critical role in driving consistency and excellence in our customer experience. This position requires a strong leader who can manage multiple priorities, build effective relationships with stakeholders, and drive continuous improvement.People...

  • Customer Support Lead

    hace 7 días


    San José, San José, Costa Rica Cloudera A tiempo completo

    Job ResponsibilitiesLead a high-performing team of Frontline Customer Operations Engineers to provide world-class customer support.Develop and execute strategies to enhance the customer experience and drive business growth.Cultivate a culture of empathy, transparency, and work-life balance within the team.Participate in weekend shifts and lead...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is a global leader in technology, empowering individuals and organizations to achieve their goals. We are committed to delivering exceptional customer experiences through our innovative products and services.The Customer Experience and Success (CEnS) organization is responsible for driving the strategy, design, and implementation of Microsoft's...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Company OverviewAt Microsoft Corporation, we strive to empower every person and organization on the planet to achieve more. Our culture is built on a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.Job DescriptionWe are seeking an intellectually curious, customer-obsessed Support Engineering Manager who...


  • San José, San José, Costa Rica Third-Party Job Posts A tiempo completo

    About This Role">This is a remote position that requires excellent communication and organizational skills. As a Customer Support Team Lead, you will be responsible for leading and managing frontline customer support teams, ensuring that our customers receive exceptional service and support.">Your Key Responsibilities">">Lead and manage frontline customer...