Senior Customer Onboarding Manager

hace 4 días


San José, San José, Costa Rica Zenoti A tiempo completo

Zenoti is revolutionizing the beauty and wellness industry with its all-in-one cloud-based software solution. As a Senior Customer Onboarding Manager, you will play a pivotal role in ensuring the seamless implementation of our platform for new clients.

Our cutting-edge solution empowers businesses to streamline their operations, reduce costs, and improve customer retention. With over 22,000 salons, spas, and fitness studios across 50 countries utilizing our platform, we are proud to support some of the world's leading brands.

The successful candidate will oversee the implementation function, responsible for managing the onboarding process from start to finish. This includes collaborating with cross-functional teams to ensure a smooth transition for new clients, identifying opportunities for process improvement, and developing strategies to increase efficiency and growth.

We're looking for a strategic and hands-on leader who can manage a team of Project Managers and Product Specialists. Your expertise in SaaS implementation, project management, and process improvement will be instrumental in driving our success.

About You

  • Bachelor's Degree preferred, or equivalent combination of education and experience
  • 5+ years in a senior level role in customer-focused SaaS implementation and technical project management
  • Ability to prioritize, manage, and deliver on tactical objectives and long-term strategies
  • Experience with SaaS implementation and enterprise project management required
  • Significant experience identifying and addressing cross-functional process improvement opportunities

What We Offer

  • Competitive salary: $120,000 - $150,000 per year
  • Equity in the company
  • Medical coverage for yourself and your immediate family
  • Wellness benefits including yoga, meditation, breathwork, nutrition counseling, and stress management
  • Unlimited vacation
  • Opportunities to give back through social activities and community initiatives

EQUAL EMPLOYMENT OPPORTUNITIES

Zenoti provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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