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Inside Sales Account Representative
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Key Responsibilities
The Inside Sales Account Representative will be responsible for managing daily contact with specific identified accounts. This role will work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client-specific solutions.
Key duties and responsibilities include:
- Proactively managing accounts by evaluating product mix and profitability
- Making adjustments to meet TD profitability objectives
- Identifying opportunities to sell TD's full portfolio of products and services
- Developing strategic business plans and effectively presenting to TD management
- Providing regional-level direction in the absence of the manager
- On a daily basis providing team direction on KPI performance, company directives, vendor initiatives, and more
- Managing advanced inbound and outbound sales calls to quote prices, provide product information, and build relationships with customers
- Assisting associates and reps in resolving complex, important customer problems or issues
- Helping resellers get best pricing/deals through alliance with internal TD departments
- Informing business partners of vendor-related promotions and floor days
- Forming relationships
- Providing proactive business solutions
Qualifications, Required Knowledge, Skills & Abilities, and Working Conditions
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take
- Able to be diplomatic when handling calls/correspondence for management
- Able to coach others in the development of their skills
- Able to comprehend, integrate, and improve upon complex cross-functional business processes
- Able to constructively work under stress and pressure when faced with high workloads and deadlines
- Able to display assertiveness and a high level of self-confidence
- Able to facilitate group interactions
- Able to identify needs and opportunities and develop action plans to address
- Able to interact effectively with all levels of management
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
- Able to prepare/analyze appropriate reports and other business correspondence
- Able to serve as a resource to others in the resolution of complex problems and issues
- Able to sort through numerical information and recognize trends and details
- Able to think strategically and tactically
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive
- Possesses strong organizational and time management skills, driving tasks to completion
- Able to avoid win/loss situations and ensure productive resolutions of conflict
- Able to analyze and resolve complex issues and problems in a sound and timely fashion
- Able to maintain confidentiality of sensitive information
