Key Player in IT Infrastructure Support

hace 5 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Company Overview

At IBM, work is not just a job – it's a calling to build, design, code, consult, think along with clients and sell. We strive to make markets, invent, and collaborate. It's not about doing something better, but attempting the impossible.

Your Role and Responsibilities

As a Support Engineer, your role involves in-depth troubleshooting, incident management, and resolution of issues on customers' infrastructure. You are expected to handle support cases effectively, utilize monitoring and management tools, and document all actions with precision.

Required Technical and Professional Expertise

  • 4+ years of experience in Technical Support
  • Command Line Linux systems
  • Virtualization technologies (VMWare/Hyper-V)
  • Cloud Technologies (AWS/Azure)

Preferred Technical and Professional Expertise

  • RedHat experience
  • Kubernetes Container Experience
  • Shell Scripting (PERL/Shell)

What it Means to be an IBMer

Being an IBMer means you'll be able to learn and develop yourself and your career. You'll be encouraged to be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive. Our team is growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform ourselves and our company.



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