IT Leadership Role for IT Support Team Manager

hace 7 horas


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary:

We are seeking an experienced and established leader to manage our IT Support team in Costa Rica. As a key member of Amazon's IT Services organization, you will be responsible for delivering exceptional IT service delivery for corporate, R&D, and development center expansions and operations.

About the Role:

This is a unique opportunity to drive standardization and communication across the region, while owning the needs of our internal customers. You will lead a team of technical professionals, working closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region.

Main Responsibilities:

Directly manage a team that can support and sustain regional growth and customer needWork closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customersMaintain very high customer satisfaction and a consistently great work experience for all Amazonians, regardless of locationEffectively define and analyze metrics to drive team behavior in pursuit of goalsTravel occasionally to meet with remote staff and customersDevelop and hold Operational Excellence metrics

About You:

To be successful in this role, you will have a proven track record of leading technology teams as an Information Technology Operations Manager. You will also have knowledge of Linux or Unix systems administration and experience with system management tools and client/server environments.

What We Offer:

In return for your expertise and dedication, we offer a competitive compensation package, opportunities for professional growth and development, and a collaborative and dynamic work environment.



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