Incoming Call Resolution Specialist

hace 5 días


San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Job Summary:**

This role involves handling customer inquiries and resolving issues in a prompt and professional manner. As a key member of our team, you will provide exceptional service and support to our clients.

**Key Responsibilities:**

  1. Manage incoming customer calls and respond to their queries in a timely manner
  2. Utilize your problem-solving skills to resolve customer complaints and concerns

**Requirements and Qualifications:**

  • B2 English language proficiency (85% or higher)
  • Intermediate computer skills, including proficiency in Windows environment and typing
  • High School degree or equivalent
  • Previous work experience is an asset


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