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Call Center Quality Assurance Specialist
hace 1 mes
Job Title: Discovery and Conversion Specialist
About Us:
We are Launch Potato, a digital media company with a portfolio of brands and technologies. Our mission is to be the most innovative, tech-enabled media company connecting consumers to the world's leading brands.
Your Role:
You will work closely with our clients and internal teams to support their campaigns and ensure we meet or exceed their goals. You will be part of a diverse, energetic culture and high-performing team with opportunities for learning, growth, and mentorship.
Key Responsibilities:
- Develop in-depth knowledge of client Key Performance Indicators (KPIs)
- Assist with onboarding call buyers, facilitating the pre-launch process by gathering relevant client information and working with internal teams
- Troubleshoot tracking issues and help resolve discrepancies
- Ensure all campaign updates, payout changes, and tracking changes are facilitated internally in a timely manner
- Assist the Yield team with operational tasks, such as calling hours, state dialing lists, and agent performance
- Run Quality Assurance checks on calls for both internal call centers and advertising partners
- Support Account Management through ad hoc reporting, data entry, finance requests, and operations
Requirements:
- Fluent in English with expert communication skills
- High volume call center experience
- Tech savvy with proficiency in Excel and Google Sheets
- Past Call Tracking Platform experience
- Past CRM management & organization is a plus
- Familiarity with Data Analytics and API Management experience is a plus
What We Offer:
A dynamic and inclusive work environment, committed to diversity, equity, and inclusion. We are an Equal Employment Opportunity company and value diversity, equity, and inclusion.
