Client Technical Solutions Specialist
hace 2 semanas
Job Summary
We are seeking a highly skilled Client Technical Solutions Specialist to join our team at Experian.
Key Responsibilities
- Act as a single point of contact for technical consulting and assist Account/Project Managers, Product and Tech Support, and Engineers with new and ongoing technical communications for existing clients.
- Communicate P1/P2 incident status to account team and client.
- Ensure effective ownership, communication, coordination, and facilitation of service issues and production changes between the client, support teams, account team, and technical teams.
- Analyze and report on cases and tickets to spot reoccurring trends and provide recommendations to client and/or technical teams for remediation.
Requirements
- 4+ years of technical client-facing experience.
- Strong knowledge of enterprise technology infrastructure including various operating systems, servers, storage, and networking.
- Knowledge of enterprise server software including Windows Server, Linux, and monitoring technologies.
- Ability to query ad hoc data in various reporting platforms.
- Excellent communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams.
About Experian
Experian is a global tech company and leader in data and analytics. We are passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.
Our Culture
We celebrate our people and take our people agenda very seriously. We focus on what truly matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering, and more.
What We Offer
We offer a range of benefits, including medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
This is a permanent home-based role in Costa Rica. No relocation available.
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