Client Technical Specialist I

hace 1 semana

San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Job Summary**

We are seeking a highly skilled Client Technical Specialist to join our team at Experian. As a Client Technical Specialist, you will be responsible for managing Targeting support desk requests, assessing customer needs, and communicating with internal teams to complete the needed requests and close tickets in a timely fashion with satisfactory resolutions.

Main Responsibilities:

  • Set up new ST accounts, Billing needs, prioritize steps when necessary, and monitor entire ticket resolution.
  • Consult with internal groups when needed to ensure complete ticket resolution.
  • Primary contact point for customer both internal and external on entered tickets, as well as consultation to incorporate needed solutions.
  • Assist management when necessary for specific role or ticket questions or issues.
  • Identifies opportunities to improve existing methodology, drafts a plan, reviews with Management, follows through on execution, and departmental rollout.
  • Demonstrate ability to shift from one ticket to another, diagnose problem, identify necessary improvements, execute the resolution, and move to the next ticket.
  • Interpret ticket specifications and utilize the most effective approach to produce the desired results accurately and efficiently.
  • Promote teamwork by assisting team members and other teams as time permits.
  • Collaborates directly with other internal groups to successfully resolve the ticket to the client's satisfaction.
  • Sets up, configures, executes, and monitors for accuracy and completeness of all assigned tickets.
  • Manages time appropriately to ensure correct prioritization of client needs and tracks metrics for resolved tickets.
  • Monitors and reports ticket progress and fully communicates status with team members and end users within client expectations.
  • Analyze tools, procedures, systems, making recommendations for new technology. Especially in the File Transfer, API connection, and Targeting Billing arena. Learn and understand new platforms to transition into new technologies.

Requirements:

  • Minimum 2 years' experience in Marketing or with Agency preferred.
  • Technical Bachelor's degree or Marketing degree in progress or complete.
  • Strong PC skills in MS Office.
  • Experience in Smart Automation Technologies (RPA, RDA, Chatbot, Power Apps, etc.) Preferred.
  • Strong attention to detail and organizational skills.
  • Excellent problem solving and analytical skills.
  • Ability to work independently.
  • Ability to communicate fluently in English.
  • Basic project management skills.
  • Excellent multitasking capabilities.
  • Strong customer service skills.
  • Detail oriented.

About Experian:

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 'World's Most Innovative Companies' by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

Benefits:

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on. Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Equal Opportunity Employer:

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and strive to create an environment where everyone feels valued, respected and empowered to succeed.

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