Experience Services Operations Lead

hace 3 días


San José, San José, Costa Rica Jll A tiempo completo

About JLL

We are a leading professional services and investment management firm specializing in real estate. Our global operations span over 80 countries, with a workforce of over 91,000 individuals worldwide who help real estate owners, occupiers, and investors achieve their business ambitions.

As a global Fortune 500 company, we have an inherent responsibility to drive sustainability and corporate social responsibility. We are committed to our purpose of shaping the future of real estate for a better world.

We utilize cutting-edge technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, people, and communities. Our core values of teamwork, ethics, and excellence are fundamental to everything we do, and we are honored to be recognized with awards for our success by globally and locally renowned organizations.

A diverse and inclusive culture where everyone feels welcomed, valued, and empowered to achieve their full potential is crucial to who we are today and where we're headed in the future. Unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

This position oversees the end-to-end Occupant and Guest Experience within the assigned portfolio, focusing on providing outstanding Experience in the Workplace. With Experience at its core, workplace activities need to be human-centric and engagement-focused, involving team management, site operations, service contracts, sourcing, procurement, and financial decisions made with Delight in mind, while maintaining safe working practices throughout all endeavors.

The role serves as the primary point of contact for the client Global Real Estate (


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