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hace 2 meses
We are seeking a highly skilled and experienced Strategic Account Manager, Customer Success Leader to join our team at Amazon Support Services Costa Rica SRL. As a key member of our organization, you will be responsible for leading a team of Strategic Account Managers and driving business growth and development for our most influential Sellers in the Amazon Store.
Key Responsibilities- Team Leadership: Coach, mentor, and develop a team of Strategic Account Managers to achieve business objectives and drive growth.
- Business Strategy: Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development, identifying key metrics that drive growth and improve the end customer experience.
- Seller Relationships: Build and cultivate strong relationships with Sellers in your team's portfolio, serving as a trusted advisor and business advocate while monitoring Seller satisfaction.
- Process Improvement: Identify, optimize, and scale improvements that benefit a large set of customers, driving efficiencies through tools and processes, simplifying SOPs, and partnering with external teams to align programs.
- Talent Management: Manage recruiting and hiring efforts across direct team and broader organization.
- Professional Experience: 6+ years in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.
- Leadership Experience: 5+ years developing and leading teams while driving organizational goals.
- Education: Bachelor's degree or equivalent practical experience.
- Skills: Experience building customer relationships, identifying business opportunities for clients, increasing adoption and utilization of company products, using data analysis, reporting, and forecasting to guide business decisions and solve problems, and developing business plans with a demonstrated ability to navigate ambiguous situations.
- Communication Skills: Superior communication and presentation skills.
- Account Management: Effective territory/account management, strategy development with multi-phase execution and delivery, and understanding of retail math and formulas for making business decisions.
- Technical Skills: Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
