High-Speed Support Specialist
hace 1 día
We are seeking a highly skilled Software Engineer to join our team as a High-Speed Support Specialist. This role involves providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
Key Responsibilities- Determine recommendations for problem resolution and communicate action plans to our clients to ensure satisfaction with steps towards resolution or the problem's root cause.
- Continuously flex programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures, including examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
- Work on a weekend rotation to lead diagnosis of critical customer outages.
This role requires a strong understanding of container technologies, Kubernetes, Cloud skills, and networking protocols. Proficiency in scripting skills, such as Unix shell, Windows batch, Perl, Ruby, or Python is also essential. Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc., and basic skills in database server administration are necessary.
About UsAs an IBMer, you'll have the opportunity to learn and develop yourself and your career, be encouraged to be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive, regardless of their personal or professional background.
Our IBMers are growth-minded, always staying curious, open to feedback, and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, collaborate with colleagues, keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers.
CompensationThe estimated annual salary for this position is $120,000 - $180,000, depending on location and experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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