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Mq Customer Support Engineer
hace 2 meses
**Job Summary**
We are seeking a skilled Technical Support Specialist to join our team at IBM. As a key member of our support team, you will be responsible for providing expert technical assistance to our clients using problem determination and problem source identification skills.
**Key Responsibilities**
- Provide remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
- Communicate action plans to clients to ensure they are satisfied with steps towards resolution or the problem's root cause.
- Continuously flex programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures.
- Troubleshoot technical issues in the deployment of high-speed file transfer software in enterprise environments.
- Collaborate with other support operations/organizations to prioritize and diagnose problems to resolution.
- Communicate action plans to clients or IBM representatives as appropriate.
**Requirements**
- Strong understanding of container technologies, Kubernetes, Cloud skills, and networking protocols.
- Knowledge of Unix and Windows platforms.
- Proficiency in networking skills, such as UDP and TCP.
- Scripting skills, such as Unix shell, Windows batch, Perl, Ruby, or Python.
- Basic skills in database server (MySQL) administration.
- Communication and customer focus skills.
**About IBM**
At IBM, we are dedicated to our clients' success and innovation that matters. We strive to be the catalyst that makes the world work better. As an IBMer, you'll have the opportunity to learn and develop yourself and your career, be encouraged to be courageous and experiment every day, and have continuous trust and support in an environment where everyone can thrive.
