Senior Support Engineer Lead
hace 1 mes
Smarsh is seeking a highly skilled Senior Support Engineer Lead to provide high-touch support to Enterprise customers with complex issues. This role will serve as the frontline support for Enterprise products or backline support for Saas-hosted solutions, developing reproducible test cases and recommending code-level changes.
About You:
We are looking for an expert in diagnosis and problem-solving with excellent communication skills, passion for helping customers succeed, and a strong ability to manage multiple priorities effectively. As a Senior Support Engineer Lead, you will ensure team adherence to SLAs and influence the support organization to deliver quality service. You will lead customer escalations and engage with SRE and Engineering teams to drive resolution of issues, capture, reuse, and share knowledge using KCS practices as Publisher and Knowledge Domain Expert (KDE).
Responsibilities:
- Provide high-touch support to Enterprise customers with complex issues
- Develop reproducible test cases and recommend code-level changes
- Ensure team adherence to SLAs and influence support organization to deliver quality service
- Lead customer escalations and engage with SRE and Engineering teams to drive resolution of issues
- Capture, reuse, and share knowledge using KCS practices as Publisher and Knowledge Domain Expert (KDE)
- Promote adoption and success of customers and partners using self-service offerings and innovative approaches to resolve issues
Requirements:
- 7+ years in support delivery role or 8+ years equivalent experience
- Advanced level expertise as Subject Matter Expert
- On-premise support experience preferred
- Project and program management experience preferred
- Industry certifications in Linux, RDBMS, AWS preferred
- College degree or equivalent industry/career experience
-
Technical Lead Software Engineer
hace 1 mes
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**Senior Software Engineer Role at SGF Global** SGF Global is seeking a highly skilled Senior Software Engineer to join our team in Heredia, Costa Rica. As a Senior Software Engineer, you will be responsible for leading our agile development team, participating in peer code review sessions, and incorporating our company's engineering and development best...
-
Senior Salesforce Production Support Lead
hace 1 mes
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoProduction Support Analyst LeadAt Moody's, we empower organizations to make better decisions by providing exceptional support. As a Senior Salesforce Production Support Lead, you will be responsible for supporting our CRM Application users, handling queries & escalations, and acting as a key point of contact for stakeholders around daily issues and...
-
Senior R&D Engineer
hace 2 días
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoAbout the RoleWe are seeking an exceptional Senior R&D Engineer to lead our technology development team in Heredia, Costa Rica. As a key member of our engineering department, you will play a crucial role in designing and developing new technologies, products, materials, processes, or equipment with minimal supervision.
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Title: Senior Full-Stack Software EngineerAbout the Role:We are seeking a highly skilled Senior Full-Stack Software Engineer to join our team at Amazon Support Services Costa Rica Srl. As a key member of our software development team, you will be responsible for designing and implementing robust, scalable software systems using Python and...
-
Technical Support Lead
hace 2 meses
San Francisco, Heredia, Costa Rica Auxis A tiempo completoWe are seeking an experienced Senior Support Engineer to join our Infrastructure and Support team at Auxis.**Job Summary:**The ideal candidate will have a strong background in technical support, with a focus on high availability environments. They will be responsible for providing exceptional support to our internal Product team and external customers, as...
-
Technical Lead Software Engineer
hace 4 días
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoAt Cognizant Technology Solutions, we are seeking a highly skilled Technical Lead Software Engineer to join our team.Job Description:The Technical Lead Software Engineer will play a crucial role in leading the development of complex software systems. Key responsibilities include:Design and Development: Create high-level design documents, detailed design...
-
Senior Data Analytics Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob Title: Senior Data Analytics EngineerEstimated Salary:$110,000 - $140,000 per yearAbout the RoleWe are seeking a highly skilled Senior Data Analytics Engineer to join our team at Amazon Support Services Costa Rica Srl - B20. As a key member of our Business Intelligence team, you will be responsible for designing and implementing scalable, automated...
-
Software Engineering Team Lead
hace 2 meses
San Francisco, Heredia, Costa Rica Fusionhit A tiempo completo**Platform Modification Project Opportunity**We are seeking a skilled Senior Software Engineer to lead a team on a Platform Modification project for a US-based client. The team will comprise 5 members, including one lead, one senior engineer, and three mid-level developers. The team lead will be responsible for hiring the remaining team members. To be...
-
Senior Systems Engineer
hace 2 meses
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoAt Moody's, we are seeking a seasoned Senior Systems Engineer to join our Workplace Services Desktop Engineering Team. In this role, you will provide expert advice and counsel to users, management, and IT project teams for complex systems spanning multiple functions and locations.You will be responsible for staying abreast of new technical developments...
-
Senior Culinary Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAbout the RoleWe are seeking an experienced Senior Culinary Lead to join our team at Marriott International, Inc. This is a challenging and rewarding opportunity for a skilled professional who can lead and motivate a team of cooks in preparing high-quality meals.ResponsibilitiesAs a Senior Culinary Lead, you will be responsible for:Culinary Leadership:...
-
Senior Printer Systems Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoOverviewHewlett Packard is a leading provider of innovative printing solutions. As a Senior Printer Systems Engineer, you will play a crucial role in ensuring the success of our Remote Management Services.Job DescriptionWe are seeking an experienced professional to join our team as a Senior Printer Systems Engineer. The successful candidate will be...
-
Senior Process Engineer
hace 2 meses
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Job Summary**Boston Scientific Corporation seeks a highly skilled and experienced Senior Process Engineer to lead the development of complex technologies on new products. This role is responsible for ensuring the efficient and effective transfer of new products into production.**Key Responsibilities**Assess process capabilities, prioritize process...
-
Senior Finance Project Lead
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob DescriptionAmazon Support Services Costa Rica Srl is seeking a Senior Finance Project Lead to lead projects for the LATAM AP organization at our Costa Rica Center. The ideal candidate will have 1+ years of finance experience, 2+ years of Accounts Payable experience, and experience using data to influence business decisions.We are looking for a...
-
Senior Quality Assurance Engineer
hace 1 mes
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoOverviewViant Medical is a leading medical device manufacturer dedicated to providing innovative solutions for the healthcare industry. We are currently seeking an experienced Senior Quality Assurance Engineer to join our team.Job DescriptionWe are looking for a highly skilled Senior Quality Assurance Engineer to support our quality engineering and process...
-
Senior Software Engineer for Retail Support
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary:As a seasoned software engineer, you will design and develop robust software solutions to meet the evolving needs of our clients. Collaborating with cross-functional teams, you will identify requirements, create technical specifications, and implement scalable software solutions using technologies such as Java, Python, and C++. Additionally, you...
-
Senior IT Infrastructure Engineer
hace 4 horas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout UsWe are ServiceNow, a company that makes the world work for everyone. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. Our team is ambitious, with a restless curiosity and drive for ingenuity.We know that your best work happens when you live your best life and share your unique...
-
Process Engineer Compliance Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAt Equifax, we empower our employees to achieve their true potential and make a meaningful impact on our organization.The Process Engineer Compliance Support will be responsible for managing individual project priorities, deadlines, and deliverables, as well as supporting other compliance initiatives. This role requires a versatile team player with...
-
Technical Support Management Lead
hace 2 meses
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**About the Role**We are seeking a seasoned Technical Support Management professional to lead our team in delivering exceptional customer experiences. As a Senior Manager, Technical Support Management, you will be responsible for overseeing the daily operations of our technical support services, ensuring that our customers receive timely and effective...
-
Senior Cloud Reliability Engineer
hace 2 meses
San Francisco, Heredia, Costa Rica Ibm A tiempo completoJob SummaryWe are seeking a highly skilled Senior Cloud Reliability Engineer to join our team at IBM. As a key member of our global infrastructure team, you will be responsible for designing, deploying, and maintaining scalable and highly available cloud-based systems.Key ResponsibilitiesLead the problem resolution process for our clients, from analysis and...
-
Senior Software Development Team Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Summary:Citi is seeking a Senior Software Development Team Lead to manage and direct the development of software applications. The ideal candidate will have a strong technical background in software engineering and experience leading high-performing teams.About the Role:The Senior Software Development Team Lead will be responsible for managing and...