Senior IT Infrastructure Engineer

hace 18 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About Us

We are ServiceNow, a company that makes the world work for everyone. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. Our team is ambitious, with a restless curiosity and drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents. That's why we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true.

Our Impact

We serve over 7,700+ customers worldwide, including approximately 85% of the Fortune 500. We're proud to be one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

The Role

We're seeking an experienced Senior IT Infrastructure Engineer to join our team. As a Senior Engineer, you will be responsible for executing platform administration responsibilities, supporting internal stakeholders, troubleshooting issues, providing training, and fulfilling requests while maintaining a high level of service, collaboration, and promoting continuous improvement.

Your Key Responsibilities

  • Develops procedures and scripts for monitoring and automation of manual processes.
  • Engage with product engineering and support teams to troubleshoot issues and any planned activities.
  • Maintain system documentation for configuration and troubleshooting of known issues.
  • Develop and share best practices for Admin operations and enhancements based on lessons learned.
  • Participate in activities outside of core hours and on weekends when required, including participating in on-call coverage for the team.

Your Qualifications

  • Bachelor's degree in computer science or related field with 3+ years of IT industry experience.
  • Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders.
  • Strong analytical and troubleshooting skills.
  • Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
  • ServiceNow platform administration experience preferred.
  • Experience supporting/administering other enterprise platforms and technologies is an advantage.
  • Good knowledge of JavaScript libraries, Web services, SOAP, Java, SQL, and LINUX.
  • Good understanding of ITIL framework or experience working in an ITIL-based environment.

Salary Information

The estimated annual salary for this role is $120,000 - $180,000, depending on experience and qualifications.

Why Choose Us?

At ServiceNow, we lead with flexibility and trust in our distributed world of work. We offer a dynamic and inclusive work environment, competitive compensation and benefits packages, and opportunities for growth and development.



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