Experian's High Security Area Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

As a key member of our team, you will play a critical role in ensuring the smooth operation of Experian's RHSA solution. This exciting opportunity requires someone with excellent analytical and problem-solving skills to monitor and support our solution in real-time.

About Experian

We are the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our mission is to help organizations make smarter decisions, identify consumers, and collect.

We have been recognized as one of the 100 Best Companies to work for by Fortune and one of the World's Most Innovative Companies by Forbes Magazine.

Job Overview

The Remote High Security Area (RHSA) Specialist position is responsible for delivering real-time support while ensuring Experian's commitment to maintaining customer data.

Key Responsibilities
  • Conduct real-time monitoring and trending of RHSA events for multiple locations.
  • Report and work closely with the Operations and System Teams to manage and resolve downtime.
  • Escalate or resolve events/issues as needed.
  • Work with users & Operations to further optimize environmental variables to prevent false positive events.
  • Create/maintain reporting for agents, teams, and programs to provide recommendations & analytics of areas of opportunity.
  • Work with Vendor & Operations teams to continually improve RHSA solution.
  • Administrative tasks/processes within the solution to include maintenance, onboarding new groups, new hire onboarding process, etc.
Qualifications
  • 1+ year(s) experience in an administrative/support role is desirable.
  • Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), with the ability to organize/analyze data in a structured manner.
  • High School Diploma or GED.
  • Schedule flexibility (including weekends and holidays).
Compensation and Benefits

We offer a competitive salary of $60,000 per annum, plus additional benefits such as health insurance, retirement plan, and paid time off.

This is a full-time position, requiring a flexible schedule including weekends and holidays.



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