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Customer Service Team Member

hace 1 semana

Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Description
In this role, you will play a vital part in delivering exceptional customer experiences for 3M clients. As a member of the Tier 1 Phone Support Global Service Center team in Costa Rica, you will collaborate with innovative colleagues worldwide, shaping a culture of collaboration and innovation.
Responsibilities
- Provide timely and effective responses to corporate support inquiries, supporting all 3M Divisions.
- Share knowledge of new 3M products and services with customers, addressing their needs effectively.
- Address internal and external inquiries promptly, taking action to resolve issues efficiently and escalating where necessary.
- Accurately document customer interactions, ensuring transparent communication.
Requirements
To excel in this role, you will need a High School Diploma and at least 6 months of customer service or call center experience. Strong proficiency in English (B2 level) is also essential. Preferred qualifications include a Bachelor's degree or higher and relevant experience using workforce management systems. A strong aptitude for system usage and analytical skills are required, as is the ability to adapt to rapid change and work independently and collaboratively within teams.