Escalation Service Coordinator
hace 3 días
Job Description:
We're seeking a skilled Customer Service Advisor (Escalations) to join our Critical Situation Management & Escalation Team (CMET). As a CMET member, you will work closely with cross-functional teams to manage high-severity issues and provide exceptional customer service.
Key Responsibilities:
- Manage the incident lifecycle to ensure timely and accurate issue resolution
- Develop and maintain positive working relationships with customers and stakeholders
- Document all cases including queries, process steps, and resolutions
Requirements:
- Familiarity with Microsoft products, programs, and services
- Customer service experience and a desire to learn new technical skills
- Strong negotiation and problem-solving skills
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