Employee Experience Champion

hace 2 meses


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo
About the Role

We are seeking an exceptional Employee Experience Champion to join our team at Moody's. As a key member of our People Services & Solutions Americas Hub, you will be responsible for delivering seamless customer experiences for Moody's employees within the Americas.

Responsibilities
  • Leverage your knowledge base to provide consistent and attentive customer service to Moody's employees
  • Receive inbound inquiries via multiple channels (web, chat, ServiceNow queue), verifying the needs of employees and assisting in resolution
  • Provide guidance to employees on basic inquiries across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner
  • Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable
  • Direct employees to the appropriate resources when needed
  • Educate and upskill colleagues to improve employee experience and satisfaction
Requirements
  • Bachelor's degree or equivalent
  • 1-2 years of experience in Human Resources, Customer Service, or a related field
  • Strong oral, written, and interpersonal communication skills in English
  • Excellent customer service skills
  • Possess a passion for building effective HR processes and data analysis that deliver exceptional user experiences
What We Offer
  • A competitive salary of $65,000 - $85,000 per year, depending on experience
  • A dynamic and inclusive work environment
  • Ongoing training and development opportunities
  • The chance to work with a global leader in integrated risk assessment


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