Customer Service Ambassador

hace 1 mes


San José, San José, Costa Rica United Airlines A tiempo completo

About United Airlines

We strive to be the best airline in history, uplifting and providing opportunities globally. A diverse and inclusive workforce is key to achieving this goal.

Our team operates in hundreds of locations worldwide. The Airport Operations team ensures smooth airport operations every day.

Your Role

You will interact with international customers, helping with ticketing, baggage, and providing friendly service. You will resolve customer travel issues and make their experience memorable.

Your Responsibilities

You will receive and direct calls, greet and advise customers, tag and handle baggage. You will prepare tickets and determine fares to meet passenger needs. Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty.

Requirements

To succeed, you must:

  • Be a high school graduate or equivalent certificate holder
  • Be at least 18 years old
  • Have excellent interpersonal skills with proficiency in English and Spanish
  • Be comfortable working with computers, mobile devices, and new technologies
  • Have physical ability to stand and walk for entire shift, as well lift and handle baggage
  • Be able to travel to other countries for training purposes
  • Be able to work any shift assigned within a 24-hour, 7-day operation, including late nights, early hours, weekends, and holidays
  • Be legally authorized to work in Costa Rica without sponsorship
  • Meet the Company's attendance standards and uniform/appearance standards
  • Hold a valid passport and U.S. visa

Preferred Qualifications

A previous airline, travel, or hospitality work experience would be beneficial, as well as a bachelor's degree.

Estimated Salary Range: $45,000 - $65,000 per year



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