Customer Service Representative
hace 3 semanas
As a dedicated professional in the Emerson team, you will be responsible for driving material allocation for Systems and Software projects and spares requirements according to requestor-expected and supply chain delivery lead times. You will own and execute total account management and end-to-end Order Fulfillment Processes. Your role will involve establishing long-term business relationships with Emerson offices, Business units, and Emerson Impact Partners through consistent and proactive communication to achieve target service levels. You will collaborate with all Supply Chain functional groups, especially Global Material Planning, and Logistics and Distribution, to drive material allocation, prioritization, and timely order fulfillment. You will also drive improvements on on-time delivery, unclean orders, material issues, and order entry performance with specific account contacts and functional stakeholders. Additionally, you will proactively communicate with customers of any delays or risks in order shipment, including working with other functional groups to address issues. You will consistently educate Field Sales Offices, Engineering Centers, and Emerson Impact Partners with product and process updates that adhere to Emerson standard order fulfillment process. Your responsibilities will also include reviewing and processing orders, change requests, and cancellations within agreed service levels. You will facilitate closure of finance-related queries such as Corrective billing, Credit Notes/Memo, Pricing Issues, Invoicing Issues. Furthermore, you will perform ad-hoc order entry transactions as necessary for internal and back-to-back purchase orders, consignment orders, and manual shipment orders. You will lead in the root-cause analysis and proposed preventive and corrective actions on reported issues and customer feedback. You will create metrics and reports that will help identify trends and operational gaps, and drive actions in order to meet business goals. Finally, you will recommend and support process improvements within the function and in the department.
Requirements
• Minimum 2 years' experience in a Customer Service, Supply Chain, Electronic Manufacturing, or Logistics Operation
• Graduate of a 4-year's Bachelor's degree
• Must be proficient in Microsoft Excel, Outlook, Teams, PowerPoint, Power Automate, and Power BI
• Has practical experience in using ERP systems like Oracle or SAP
• Must have excellent written and oral English and Spanish communication skills
• Effectively provide support in a multilingual/multicultural environment
• Demonstrated presentation skills at different levels, both internally and externally
• Driven to succeed and highly-motivated
• Can work independently with minimal supervision with strong collaborative skills
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