Financial Transaction Specialist
hace 15 horas
We are Full Force Gaming Group, a rapidly expanding company in the online gaming sector with offices in six countries. Our team provides excellent career prospects and opportunities for growth in a pleasant work environment.
As a Financial Transaction Specialist, you will investigate and resolve customers' technical payment issues within our payments platform, providing efficient and knowledgeable service to our teammates and customers.
With a strong background in financial transactions, you will possess excellent communication skills, attention to detail, and experience within payment processes. This enables you to deliver information effectively to both technical and non-technical personnel as well as Compliance and Risk teams.
Main Responsibilities:
- Process withdrawals in a timely manner according to our SLAs.
- Verify documents to identify forged documents and comply with CDD and EDD obligations.
- Analyze deposits to minimize the risk of Fraud and chargebacks.
- Identify and analyze player accounts for duplicate accounts and bonus abuse.
- Evaluate players' actions to ensure compliance with terms and conditions and license directives.
- Respond to Customer Support regarding payment-related queries.
- Communicate with players about payment security concerns.
- Analyze system alerts to detect possible money laundering and report suspicious activity to the MLRO.
- Flag accounts based on behavior, payment method risk, deposit amounts, wagering requirements, product risk, and geographical risk.
- Collaborate with other departments to resolve payment issues.
- Report findings and feedback to senior management and internal stakeholders.
- Act as a backup for AML and Responsible gaming compliance functions.
Requirements:
- Fluent spoken and written English.
- At least one year's experience in a Payments role.
- Attention to detail.
- Ability to manage deadlines and work on a shift basis from Monday to Sunday.
- Team player.
- Enjoy working in a multicultural environment.
We offer an attractive salary based on your experience and skills, the opportunity to thrive in a fast-growing company, a fantastic team of driven international colleagues, and a pleasant informal working environment.
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