Financial Deposit Specialist

hace 1 semana


San José, San José, Costa Rica Cr Spark A tiempo completo

Cr Spark is a leading organization in the online payments industry, dedicated to providing secure and efficient transaction services. As a Processing-Deposits Agent at Cr Spark, you will play a crucial role in ensuring the smooth processing of deposits and maintaining the highest level of security standards.

Job Summary:

We are seeking an experienced Financial Deposit Specialist to join our team. The ideal candidate will possess strong analytical and communication skills, with the ability to work efficiently under pressure. If you have a keen eye for detail and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About the Role:

  • Process deposits accurately and efficiently, adhering to established procedures and guidelines
  • Verify transaction details, member account information, and payment transactions to ensure accuracy and compliance
  • Monitor and investigate any irregularities in deposits, taking corrective action as needed to maintain the integrity of our systems
  • Provide exceptional customer service, responding promptly and professionally to inquiries related to deposits
  • Perform administrative tasks related to deposit processing and documentation, including data entry and record-keeping
  • Scrutinize financial transactions to ensure compliance with our KYC and AML policy
  • Manage chargeback administration and case management to resolve disputes efficiently

Requirements:

  • English proficiency (B2+)
  • Arithmetic proficiency
  • Strong written and oral communication skills
  • Proactive and team-oriented individual with excellent computer skills (MS Office/Search Engines), especially Excel
  • HS Diploma (GED Equivalent)
  • 1 year of customer service experience in the online industry, preferably within a payments or security role
  • Schedule flexibility, with willingness to work on-site and adapt to changing priorities

Benefits:

  • Competitive salary ($60,000 - $80,000 per annum, paid in USD)
  • Paid training and ongoing support to enhance your skills
  • CSS/INS coverage
  • Excellent location in San Jose Downtown
  • Professional call center environment
  • Potential for career growth and advancement within the organization

Education:

  • High school or equivalent required

Experience:

  • Sales experience: 1 year preferred
  • Customer service experience: 1 year required

Language:

  • English preferred


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