Cash Transaction Specialist

hace 1 día


San José, San José, Costa Rica Convera A tiempo completo

Cash Transaction Specialist

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.

About Us

Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our team is dedicated to providing exceptional customer service and ensuring that our clients' needs are met.

Your Role

In this role, you will be responsible for processing incoming and outgoing cash transactions from business clients while ensuring specific guidelines and criteria are met. You will use your attention to detail to review data received from internal/external parties, compiling templates for customers to utilise.

You will monitor internal systems and validate the data input, ensuring that all relevant information has been obtained and local routing requirements are met. You will ensure all input is correct and all queries are resolved satisfactorily within agreed service level agreements.

You will escalate issues within the team and internal or external business partners when necessary. This role requires:

  • Fluency in English: Essential
  • Ability to learn quickly and operate in a high-paced, high volume environment
  • Quality orientation
  • Attention to detail while performing repetitive tasks
  • Ability to meet deadlines, sense of urgency, customer-centric approach
  • Intermediate knowledge of MS Office, good computer literacy skills
  • Ability to work both individually and as a part of the team

Shift Patterns

Please note you must be able to commit to one of the two shift patterns:

  • Monday to Friday: 7:30am to 4pm
  • Monday to Friday: 10am to 7pm

Salary

The salary for this position ranges from $70,000 to $120,000 per year.



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