Cash Management Supervisor

hace 16 horas


San José, San José, Costa Rica Convera A tiempo completo

We are seeking a highly skilled Cash Management Supervisor to join our team at Convera.

About Us:

Convera is the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers.

Key Responsibilities:

  • Track and report on daily payment activity.
  • Provide consistent, quality customer service to assist branches in facilitating customer transaction processing and investigation.
  • Communicate effectively with banking partners to ensure timely processing of payments.
  • Work with team members in the Treasury Department to track payment flows and resolve any issues related to payments.
  • Understand and follow company policies, risk, and compliance processes.
  • Lead and mentor the Payments Processing Team.
  • Assist with recruitment and selection of Payments Processors and Banking Payments Investigators as required.
  • Train employees on procedures and processes.
  • Act as a point of reference for escalated inquiries.
  • Collaborate with the Payments Manager to provide updates on the team's progress.

Requirements:

  • Minimum 1 year work experience within the financial services industry.
  • Minimum 1 year work experience in a leadership/supervisory role.
  • Ability to multitask, work accurately, and independently to process large volumes of payments prior to cut-off times.
  • Proven ability to maintain high levels of confidentiality.
  • Strong computer skills.
  • Excellent interpersonal, customer service, and communication skills.
  • Demonstrated strong work ethic.
  • Strong time management and organizational skills.
  • Problem-solving and decision-making skills - mathematical and analytical ability preferred.
  • Fluency in English (essential).

This role requires a Sunday to Thursday shift pattern from 3 pm to 10 pm, with office working twice per week. If you have the necessary skills and experience, we encourage you to apply.


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