Dedicated Product Support Associate
hace 2 semanas
**About Us**
Datasite is a leading provider of data rooms and SaaS technology used in M&A and other high-value transactions. We deliver projects in over 170 countries and are committed to innovation and customer satisfaction.
**Job Summary**
We are seeking a highly skilled and dedicated Product Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support, troubleshooting issues, and delivering top-notch service to our clients.
Responsibilities:
* Provide product support by assisting customers with simple to moderately complex questions and problems.
* Troubleshoot issues to resolution and directly answer user questions.
* Collaborate with other team members to achieve timely resolution.
* Provide advice and training to customers on Datasite products via phone and web meetings.
* Guide customers through consultative discussions including feature demonstrations to meet their specific needs.
* Assist customers in the setup and configuration of projects and features within Datasite products.
Requirements:
* High school diploma required.
* Expert fluency in both Portuguese and English.
* Strong technical aptitude and learning agility.
* 1-3 years previous experience in a client service or product support environment.
* Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand.
* Intermediate Excel skills required including experience using functions such as VLOOKUP.
Compensation:
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
**Work Schedule:** Tuesday - Saturday, 2pm-10:30pm CST
**Remote Work Requirements:** Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds).
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