Support Services Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Overview

This role involves providing detailed first-level support, troubleshooting and problem resolution where possible.

Key responsibilities include:

  • Logging all client contacts and issues.
  • Assigning and categorizing support tickets to appropriate functional areas.
  • Notifying clients of the status of their support tickets within agreed to Service Levels.
  • Verifying support ticket closure and ongoing client communications.
  • Working directly with clients, Account Management, Engineering and Implementation teams.

A strong analytical mindset, intensive research and reconciliation skills are required.

Additionally, excellent communication skills and ability to speak clearly with technical as well as non-technical clients is critical.


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