Product Knowledge Specialist
hace 6 días
We are seeking a Product Knowledge Specialist to join our team at Support Services Group. This role involves driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate will have excellent communication skills, including both written and verbal abilities. You'll be required to consult with customers on how to successfully leverage our product/service based on their unique needs, ensuring that the information provided is accurate and up-to-date.
In addition to your exceptional communication skills, you'll need to be able to maintain working product knowledge, act as a product expert, and track interactions in CRM. You'll also be responsible for recording customer interactions in the internal system for cross-functional awareness and relationship development.
We're looking for an individual with over 6 months of proven experience in Customer service, who can speak fluent English & Portuguese. You'll need to be able to address issues with effective solutions and a positive attitude, as well as have excellent time-management and prioritization skills.
Responsibilities:- Consult on customer success
- Maintain working product knowledge
- Track interactions in CRM
- Record customer interactions in the internal system
- Able to speak fluent English & Portuguese
- Over 6 months of proven experience in Customer service
- Ability to address issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM (Customer Relationship Management) systems
- Able to work under pressure
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