Support Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

**Welcome to Pts Consulting Services**

We are a dynamic and forward-thinking company that values innovation and excellence in everything we do. Our mission is to deliver world-class customer service that exceeds our clients' expectations.

**About the Role**

We are looking for a highly motivated and experienced Career-Driven Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, resolving their queries and concerns in a timely and efficient manner.

**Key Accountabilities**

  • Respond to customer inquiries and resolve issues in a prompt and professional manner.
  • Utilize technical skills to troubleshoot complex issues and provide solutions.
  • Collaborate with internal teams to ensure seamless customer experience.

**Ideal Candidate Profile**

To succeed in this role, you will need:

  • Minimum 1 year of customer service experience in a multinational organization.
  • Proven track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage multiple systems simultaneously.
  • 90% English proficiency (oral and written).
  • Microsoft Office proficiency (Word, Excel, Outlook).


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