Technical Support Professional
hace 2 semanas
We strive to create a better tomorrow at Experian by harnessing the power of data. As a leader in global information services, we're dedicated to unlocking opportunities for consumers, businesses, and society.
Our commitment to innovation has earned us recognition as one of the 100 World's Most Innovative Companies by Forbes Magazine. Additionally, Fortune has named us one of the 100 Best Companies to work for.
Key Responsibilities:
- Provide first-level support, troubleshooting, and problem resolution where possible.
- Log all client contacts and issues.
- Assign and categorize support tickets to appropriate functional areas.
- Notify clients of the status of their support tickets within agreed service levels.
- Verify support ticket closure and ongoing client communications.
Requirements:
- 3-5 years' experience in customer support and customer service.
- Excellent communication skills to interact with technical and non-technical clients.
- Ability to work in a fast-paced multi-product support environment.
- Strong analytical, research, and reconciliation skills.
- Proficiency in PC, internet, and Microsoft Office.
Culture:
We're committed to creating a culture that values diversity, equity, and inclusion. We believe that bringing your whole self to work is essential to our success.
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