Technical Support Professional

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

We strive to create a better tomorrow at Experian by harnessing the power of data. As a leader in global information services, we're dedicated to unlocking opportunities for consumers, businesses, and society.

Our commitment to innovation has earned us recognition as one of the 100 World's Most Innovative Companies by Forbes Magazine. Additionally, Fortune has named us one of the 100 Best Companies to work for.

Key Responsibilities:

  • Provide first-level support, troubleshooting, and problem resolution where possible.
  • Log all client contacts and issues.
  • Assign and categorize support tickets to appropriate functional areas.
  • Notify clients of the status of their support tickets within agreed service levels.
  • Verify support ticket closure and ongoing client communications.

Requirements:

  • 3-5 years' experience in customer support and customer service.
  • Excellent communication skills to interact with technical and non-technical clients.
  • Ability to work in a fast-paced multi-product support environment.
  • Strong analytical, research, and reconciliation skills.
  • Proficiency in PC, internet, and Microsoft Office.

Culture:

We're committed to creating a culture that values diversity, equity, and inclusion. We believe that bringing your whole self to work is essential to our success.



  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleThe Unix Technical Support Professional is a developing professional role that requires a solid understanding of industry standards and practices. This position deals with most problems independently and has some latitude to solve complex issues.This individual will integrate in-depth specialty area knowledge with a solid understanding of...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the Role">The Apps Support Analyst plays a pivotal role in ensuring seamless operations within our technology ecosystem. This individual will be responsible for providing top-notch technical and business support to users of Citi Applications, leveraging their expertise in apps support procedures and concepts.Key responsibilities include:">Fielding...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    About UsWe are Kyndryl, a leading provider of IT services and solutions. Our mission is to help organizations succeed in an increasingly complex digital landscape.The RoleAs a Technical Support Representative, you will be the face and voice of our company, providing exceptional customer service and technical support to our clients. You will work closely with...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock the Power of DataJoin Experian's Experian Data Quality team as a Technical Support Analyst. You'll be part of a dynamic team that helps clients achieve successful outcomes through the pre- and post-sales phases of their technology investments.As a Technical Support Analyst, you'll provide remote software technical support to Experian EDQ clients....


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Company OverviewAt ServiceNow, our technology empowers the world to work for everyone. We innovate in ways that deliver exceptional value to our customers and communities. Our team of change makers is driven by a restless curiosity and a passion for ingenuity.We prioritize the well-being of our employees, recognizing that their best work happens when they...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Why Kyndryl Costa Rica?Kyndryl is a leading technology services provider that thinks and acts like a start-up. We design, build, manage, and modernize mission-critical systems that power the world's most critical infrastructure. So why choose us? We are constantly pushing boundaries - always striving to build a more equitable, inclusive world for our...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    About the RoleThe Technical Support Engineer will play a critical role in providing expert-level support to our customers, working closely with internal stakeholders, and collaborating with experienced engineers to troubleshoot complex environments.You will be responsible for consistently documenting interactions with customers, researching issues via our...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the Role">As a Senior Technical Support Engineer at Servicenow, you will be part of a global organization entrusted with guiding our customers through critical issues to ensure timely and effective case resolution.">The Technical Support Engineer is a key member of our support engineering team, responsible for resolving technical cases created by...

  • IT Support Professional

    hace 1 semana


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    We are seeking an exceptional IT Support Professional to join our team at Citi. As a key member of our IT department, you will be responsible for providing technical support to end-users, resolving technical issues and improving processes.The ideal candidate will have a solid understanding of technology and its applications, as well as excellent...

  • Technical Support Expert

    hace 1 semana


    San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Representative. As a key member of our service desk, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.This is an excellent opportunity for someone who is...

  • Technical Support Expert

    hace 23 horas


    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    About the RoleWe are looking for a talented Technical Support Expert to join our team at Hewlett Packard. As a technical support specialist, you will be responsible for resolving complex technical issues, providing expert-level support to customers, and collaborating with internal stakeholders to drive business success.Key Responsibilities:Respond to...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is a leading global bank seeking an experienced Technical Services Professional to join our team. As an Application Systems Analyst, you will be responsible for providing technical and business support to users of our Citi Applications.**Key Performance Indicators (KPIs):**Quality and timeliness of service provided will affect the effectiveness of own...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    About Our CompanyAlign Technology is a publicly traded medical device company that's transforming smiles and changing lives. Our global team of talented employees develops innovative technology, tools, and treatment options to help dental professionals achieve clinical results.We're looking for a skilled Integration Engineer to join our team in Belen,...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the JobAs a Technical Support Ambassador, you will play a critical role in providing exceptional customer support to our clients. Your expertise in resolving technical software problems will help us deliver high-quality solutions to our customers.Your ResponsibilitiesProvide technical support to our clients via phone, email, or chat.Resolve client...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi seeks an experienced Network Support Professional to join our team. As an Infrastructure Analyst 2, you will play a critical role in assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security.Main responsibilities:Diagnose and resolve problems through evaluative judgment,...

  • Technical Support Expert

    hace 1 semana


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Overview: Cloud Software Group was created by the merger of Citrix and TIBCO, and we're now one of the world's largest cloud solution providers, serving more than 100 million users.Job Summary: As a Technical Support Engineer, you'll be responsible for resolving complex technical issues for our customers, working independently to troubleshoot and solve...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Job OverviewSgf Global is seeking a skilled Technical Support Representative to provide exceptional customer support.As a key member of our team, you will be responsible for delivering top-notch technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.With a strong focus on customer satisfaction, you will work...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we're committed to empowering consumers and our clients to manage their data with confidence. As a Client Technical Support Senior, you'll play a critical role in helping us achieve this goal.We're seeking an experienced technical professional to join our team, who will be responsible for providing ongoing data analysis, managing projects, and...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Enterprise Infrastructure Maintenance">We are seeking a highly skilled professional to join our team at Citi's Enterprise Command Center. As a Technical Support Specialist, you will be responsible for ensuring the smooth operation of our global technology infrastructure.">About the Role">You will work closely with our technical teams to identify and resolve...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job Description">The IT Support Engineer plays a pivotal role in ensuring the smooth operation of Citi's applications. As a developing professional, this role demands a solid understanding of industry standards and practices.This position requires analytical thinking, effective communication, and problem-solving skills to resolve complex issues...