Business Operations Analyst

hace 4 semanas


San José, San José, Costa Rica Splunk A tiempo completo

Splunk is committed to building a safer and more resilient digital world. Our unified security and observability platform helps leading enterprises keep their digital systems secure and reliable. As a Customer Success (CS) Business Analyst, you will play a crucial role in driving near real-time availability of repeatable business metrics and insights through dashboards and/or reports. This will enable timely, effective, and predictive management of day-to-day CS business processes and strategic improvement initiatives.

Key Responsibilities:

- Routinely supervise, analyze, and investigate concerning metric trends within the account base
- Drive recurring inspection of operating and business impact metrics with management to ensure constant business awareness
- Ensure management team sets, inputs, and updates MBOs for all employees
- Assist CS Theater Leader with creation of executive readouts for employees, business partners, and/or senior leadership
- Monitor and reconcile in-theater usage and consumption of services related sales campaigns
- Coordinate routine collection of accurate cross-services bookings forecasts and insights for the CS Theater Leader
- Ensure up-to-date tracking of resource to account tracking in systems
- Assist other internal business partners with the collection of proprietary account or theater-related CS informational inquiries, as well as with Customer Meeting prep

Requirements:

- Bachelor's degree or equivalent experience is required
- 8+ years of experience within a Customer Success organization, ideally in some combination of customer-facing and operational roles
- Collaborative self-starter with the ability to quickly assess the relative priority of potentially competing tasks and refocus as needed
- Effective and concise written and verbal communication skills are essential
- Understanding of sales and service go-to-market motions within a cloud company
- Ability to leverage, mine, merge, and modify spreadsheet data to derive business value and insights
- General understanding of a services P&L and how data elements can be adjusted to achieve a specific financial objective
- Proficiency and comfort working within common CRM and data reporting platforms
- Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration

Splunk is an Equal Opportunity Employer

We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability, or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.



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