HR Global Services Specialist

hace 3 semanas


San José, San José, Costa Rica Intel A tiempo completo

Job Summary: We are seeking a highly motivated and detail-oriented individual to join our Human Resources Global Services (HRGS) team as an HR Global Services Specialist. In this role, you will be responsible for providing exceptional customer service to internal stakeholders, resolving queries related to benefits and internal programs, and gathering feedback to improve our services.

Key Responsibilities:

  • Provide timely and accurate responses to internal customer queries regarding benefits and internal programs.
  • Gather and clarify feedback from internal customers through various methods, research guidelines, and respond to inquiries promptly.
  • Collaborate with other teams to resolve complex queries and provide resolution to managers, employees, and other customers regarding company or benefits policies.
  • Develop and maintain a strong understanding of HRGS processes and procedures to provide effective support to the team.

Requirements:

  • Bachelor's degree in Business Administration, Industrial or Systems Engineering, Statistics, or a related field.
  • 1+ years of experience managing administrative/back office and/or customer service tasks for different stakeholders.
  • Advanced Excel skills and experience with automation tools such as Macros, Power Query, or similar.
  • Experience in HR Ops and a strong understanding of HR processes and procedures.

About Intel: Intel's Human Resources group is responsible for hiring, developing, and retaining the best and brightest employees while continuing to strengthen the company's culture and values. We provide first-rate, cost-effective services and support to employees worldwide and are dedicated to advancing Intel's business goals.

What We Offer: We offer a total compensation package that ranks among the best in the industry, including competitive pay, stock, bonuses, and benefit programs such as health, retirement, and vacation. Find more information about our amazing benefits here.

Working Model: This role will be eligible for our hybrid work model, which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances, the work model may change to accommodate business needs.



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