Highly Skilled Technical Support Engineer

hace 3 semanas


San José, San José, Costa Rica Wind River A tiempo completo
About the Opportunity

We are seeking a highly skilled Technical Support Engineer to join our team at Wind River. As a key member of our customer support operations, you will be responsible for providing exceptional technical assistance to our customers and ensuring their successful use of our products.

Responsibilities
  • Debug and resolve customer issues in a timely and professional manner.
  • Establish a deep understanding of customer needs for your area of responsibility and leverage those insights to provide outstanding solutions.
  • Manage ongoing customer related support cases and defects.
  • Maintain a high quality of customer support measured through CSAT, NPS, CES and other internal KPIs.
  • Engage in internal and customer facing meetings.
  • Work with cross functional teams to improve Wind River support processes.
  • Proactively contribute content to the various Knowledge Bases within Wind River.
  • Document problems for the Knowledge Base so that customers may solve similar problems on their own in the future.
Qualifications
  • Bachelor's in computer science, Electrical Engineering, Math, Data Science, Physics, or related technical field.
  • 2-3 years of experience in customer support preferred.
  • Fluent in English.
  • Experience with RTOSes including VxWorks and Linux.
  • Understanding and experience in high level languages and application of C/C++, Python, RUST etc.
  • Understanding of IaaS like AWS, Azure etc. a plus.
  • Understanding of applications running in Cloud as SaaS and know-how of tools used in the Cloud.
  • Excellent written and oral communication skills.
  • Experience with Linux and Windows host environments.
  • Experience with device drivers, board support packages (BSPs) and HW design.
  • Experience with troubleshooting and debugging issues in a real-time embedded environment.
  • Understanding of networking applications, Core TCP/IP, Multicasting, Routing, etc.
  • Familiarity with major processor families: PowerPC, Intel, RISC-V and ARM, including multi-core.
  • Exceptional team player who works well in a collaborative environment.
  • Self-managed, fast learner with the desire and ability to master new technologies.
Benefits
  • Estimated Salary: $80,000 - $110,000 per year
  • Workplace Flexibility: Hybrid Work
  • Medical insurance: Private health insurance
  • Vacation and Time off: Employees are eligible for various types of paid time off.
  • Wellness reimbursement: To promote healthy living and encourage employees' well-being.
  • Tuition reimbursement
  • Employee association
  • Wellness Benefits through


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