Highly Skilled Technical Support Engineer
hace 3 semanas
We are seeking a highly skilled Technical Support Engineer to join our team at Wind River. As a key member of our customer support operations, you will be responsible for providing exceptional technical assistance to our customers and ensuring their successful use of our products.
Responsibilities- Debug and resolve customer issues in a timely and professional manner.
- Establish a deep understanding of customer needs for your area of responsibility and leverage those insights to provide outstanding solutions.
- Manage ongoing customer related support cases and defects.
- Maintain a high quality of customer support measured through CSAT, NPS, CES and other internal KPIs.
- Engage in internal and customer facing meetings.
- Work with cross functional teams to improve Wind River support processes.
- Proactively contribute content to the various Knowledge Bases within Wind River.
- Document problems for the Knowledge Base so that customers may solve similar problems on their own in the future.
- Bachelor's in computer science, Electrical Engineering, Math, Data Science, Physics, or related technical field.
- 2-3 years of experience in customer support preferred.
- Fluent in English.
- Experience with RTOSes including VxWorks and Linux.
- Understanding and experience in high level languages and application of C/C++, Python, RUST etc.
- Understanding of IaaS like AWS, Azure etc. a plus.
- Understanding of applications running in Cloud as SaaS and know-how of tools used in the Cloud.
- Excellent written and oral communication skills.
- Experience with Linux and Windows host environments.
- Experience with device drivers, board support packages (BSPs) and HW design.
- Experience with troubleshooting and debugging issues in a real-time embedded environment.
- Understanding of networking applications, Core TCP/IP, Multicasting, Routing, etc.
- Familiarity with major processor families: PowerPC, Intel, RISC-V and ARM, including multi-core.
- Exceptional team player who works well in a collaborative environment.
- Self-managed, fast learner with the desire and ability to master new technologies.
- Estimated Salary: $80,000 - $110,000 per year
- Workplace Flexibility: Hybrid Work
- Medical insurance: Private health insurance
- Vacation and Time off: Employees are eligible for various types of paid time off.
- Wellness reimbursement: To promote healthy living and encourage employees' well-being.
- Tuition reimbursement
- Employee association
- Wellness Benefits through
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