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Technical Documentation Specialist

hace 1 semana

San José, San José, Costa Rica Canonical - Jobs A tiempo completo

About the Role

As a Technical Author at Canonical, you will be part of an engineering team focused on delivering exceptional user experiences through our products.

You will lead the effort to create, maintain, and improve documentation that serves the needs of our users. We follow the principles of the Diátaxis documentation framework to ensure our documentation is accessible and effective.

This role has a broad impact on the quality of our products' user experience and contributes to our long-term success.

You will collaborate with software developers, product managers, community members, other documentation authors, information architects, quality assurance engineers, and technical support engineers to develop clear documentation for complex technical topics.

Your Key Responsibilities

  • Create, maintain, and improve tutorials, how-to guides, reference guides, and explanatory material
  • Address the needs of users, including developers, system administrators, and end-users
  • Use and explore our products in depth to identify areas for improvement
  • Review, road-test, and improve practical guides
  • Update reference and explanation material in collaboration with colleagues
  • Improve and correct documentation based on feedback from users and technical support
  • Read design documents and specifications
  • Build, install, and use pre-release software to assist in generating proper instructions
  • Standardize the structure, presentation, style, and language of content across products
  • Actively improve documentation through attention to practice, process, tools, and users' needs
  • Contribute towards the development of documentation as a professional discipline at Canonical

Requirements and Qualifications

  • A technical author or programmer/developer with a record of producing excellent documentation
  • Software development experience in Python, JavaScript, or other suitable languages
  • BS/BA or equivalent in Technical Communication, English, or Computer Science
  • Experience working in a technical writing position
  • Excellent written and verbal communication skills
  • The ability to assimilate technical information rapidly from a variety of sources
  • The character and flexibility to work in a fast-paced environment
  • Familiarity with command line UNIX/Linux
  • Effective working in a distributed team
  • Confidence using Ubuntu Desktop
  • Familiarity with Git or other version control systems
  • Knowledge of HTML and Markdown
  • Ability to travel twice a year for up to two weeks for events