Help Desk Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About Experian**

We're a global tech company and leader in data and analytics, unlocking the power of data to create more opportunities for consumers, businesses, and society.

We prioritize our culture and look to bring people to the team who are passionate about their jobs, easy to work with, and value teamwork over individualism.

As a Help Desk Specialist at Experian, you'll be part of a diverse and dynamic team that's invested in new technologies, talented people, and innovation.

**Key Responsibilities**

Provide Tier 1 support (and as assigned Tier 2 support)

Escalate trouble tickets when required

Manage tickets in a timely manner, including opening, updating, and closing

Establish effective lines of communication with end-users throughout the lifecycle of their issue or service request

Work and interface with end users on a daily basis. Install, configure, and support client workstations and laptops

Assist Systems Administrators, Manager, and Director in specific project tasks as directed

Manage inventory of equipment and reimage laptops as needed

Requirements:

  • High School Diploma or GED
  • Ability to plan, organize, and implement projects in a timely manner
  • Proficient in Microsoft Office Suite
  • Excellent communication skills
  • Experience working within a technology support organization

Benefits:

We offer a comprehensive benefits package, including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, flexible work options, paid time off, annual performance bonus, education reimbursement, family bonding, bereavement leave, referral program, and more.


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