Front Desk Operations Specialist
hace 4 días
Job Overview
As a Front Desk Operations Specialist at Marriott International, you will play a vital role in ensuring the smooth operation of our hotel's front desk. This includes processing guest check-ins, verifying identification and payment, assigning rooms, and activating room keys.
Responsibilities:
- Process all guest arrivals, ensuring accurate accounts are set up for each guest according to their requirements.
- Enter Marriott Rewards information and secure payment prior to issuing room keys.
- Compile and review daily reports/logs/contingency lists, complete cashier and closing reports.
- Supply guests with directions and property information, accommodate guest requests by contacting appropriate staff if necessary.
- Follow up to ensure requests have been met, process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts, count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures, notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating, and coaching employees, serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Requirements:
- Develop/maintain positive working relationships, support team to reach common goals, listen and respond appropriately to employee concerns.
- Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to manager, complete safety training and certifications, ensure personal appearance is clean and professional, maintain confidentiality of proprietary information, protect company assets.
- Welcome and acknowledge guests, anticipate and address guests' service needs, assist individuals with disabilities, thank guests with genuine appreciation.
- Speak using clear and professional language, prepare and review written documents accurately and completely, answer telephones using appropriate etiquette.
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